Frequently Asked Questions
UCK Dehydrator is operated by Zhongshan Youya’an Electric Appliance Co., Ltd., a premier manufacturer focused on commercial drying machines and OEM/ODM global export production.
About UCK Dehydrator
Who is UCK Dehydrator?
UCK Dehydrator is the food drying equipment brand of Zhongshan Youya’an Electric Appliance Co., Ltd. The company focuses on food dehydrators, commercial drying machines, home appliances, OEM/ODM production, and export supply.
Where is your company located?
Our company is located in Zhongshan, Guangdong, China. In 2026, the company moved into a modern factory area of about 6,000 square meters to support higher production capacity and more stable supply.
Are you a manufacturer or a trading company?
We are a manufacturer with our own R&D, production, quality inspection, sales, and supply chain support. We can provide stable manufacturing support for distributors, importers, and private label buyers.
What is UCK's factory production capacity?
With our new 6,000 sqm modern factory, we operate multiple semi-automated assembly lines, aging test rooms, and advanced testing equipment. Our monthly production capacity reaches over 20,000 units of food dehydrators, ensuring stable and timely supply for global buyers.
Can we visit your factory or company?
Yes, we warmly welcome clients to visit our factory in Zhongshan, China. You can also request a live video tour with our sales engineers to inspect our production lines, raw materials, warehouse, and quality control systems.
Products & Technical Specs
What types of food dehydrators do you offer?
We offer a comprehensive product line including home food dehydrators, commercial food dehydrators, industrial food dehydrators, and rotary food dehydrators. We also provide food slicer machines to offer a complete prep-to-dry solution.
What materials are UCK food dehydrators made of?
Most of our commercial and industrial drying machines are made of food-grade SUS304 or SUS201 stainless steel. Our home series models utilize BPA-free plastics or stainless steel housings, ensuring total food safety and long-term durability.
Do your drying machines have horizontal or vertical airflow?
We primarily design horizontal airflow systems with rear-mounted fans. This configuration ensures even heat distribution across all trays without requiring manual tray rotation, which is highly preferred by commercial food processors.
What voltage and plug options are available for export?
We support various electrical configurations including 110V-120V (60Hz) for North America, and 220V-240V (50Hz/60Hz) for Europe, Asia, Australia, and South America. We can equip the machines with US, EU, UK, AU, or customized industrial plugs.
What safety certifications do your products have?
Our food dehydrators are certified with CE, RoHS, CB, GS, ETL, and FDA compliance depending on the model. Please contact us to get the specific certificate copies required for your target market.
Can the temperature and drying time be customized?
Yes, our standard models feature digital control panels with adjustable timers (up to 24 or 99 hours) and temperature ranges (usually 30°C to 90°C). We can custom-program the microchips for specific temperature scales or drying programs.
Are UCK dehydrators energy-efficient?
Yes, our commercial drying machines are engineered with dual-wall thermal insulation and high-efficiency fan motors. This structure retains heat inside the cabinet, significantly reducing power consumption compared to single-wall dryers.
What is the noise level of your commercial dryers?
Our machines operate under 50-55 decibels (dB), which is equivalent to a normal office conversation. The high-efficiency fans run smoothly, making them suitable for commercial kitchens and small farm processing facilities.
How easy is it to clean the dehydrator trays?
All UCK stainless steel trays are dishwasher safe. They can be easily washed or hosed down. The internal cabinet has smooth surfaces designed to prevent food residue accumulation.
OEM/ODM Branding & Customization
Do you offer private label (OEM) services?
Yes, as an experienced OEM/ODM food dehydrator manufacturer, we provide comprehensive private labeling services. This includes logo silk-printing, custom brand colors, customized packaging boxes, and multi-language manuals.
What is the MOQ for customized OEM packaging?
The standard MOQ for custom color boxes and customized logo printing is 200 to 500 units depending on the model. For smaller initial orders, we can discuss using standard boxes with customized brand stickers.
Can you develop completely new designs (ODM)?
Absolutely. Our in-house R&D team can design new plastic injection molds, stainless steel sheet metal structures, and digital PCB controllers based on your design sketch or functional requirements.
How long does the ODM development process take?
Typically, ID design and structural layout take 2-3 weeks. Functional prototyping takes about 4 weeks. Once the prototype is approved, mold fabrication and trial production take 40-50 days.
Do you sign Non-Disclosure Agreements (NDA)?
Yes, protecting our client’s intellectual property and design exclusivity is our strict policy. We sign formal NDAs before starting any ODM custom design discussion or engineering evaluation.
Can I customize the tray size or tray count?
Yes, for bulk orders of stainless steel models, we can customize the tray spacing, tray dimensions, and overall tray capacity (e.g., changing a standard 10-tray model to an 8-tray or 12-tray configuration).
Do you assist in custom certifications for our brand?
Yes, we can help you apply for brand-specific certificates (such as custom ETL or GS certificates) using our factory test reports. This facilitates smoother customs clearance in your country.
Export, Sample & Logistics
Who are your typical customers？
Our typical customers include global importers, distributors, wholesalers, private label brands, food processors, farms, small factories, e-commerce sellers, and project buyers looking for food dehydrator manufacturing and bulk supply.
Can I order samples before placing a bulk order?
Yes, sample availability depends on the model and current stock. Please contact our team with the model you are interested in, your target market, and your expected bulk order quantity.
How can I get an accurate quotation?
You can contact UCK with your required model, quantity, voltage, plug type, destination country, logo or packaging needs, and any special configuration requirements. Our team will review the details and provide a suitable quotation.
What are your accepted payment terms?
We usually accept T/T (Telegraphic Transfer) with a 30% deposit upon order confirmation and the remaining 70% balance paid before shipment. For long-term partners, we also accept L/C at sight.
What is the typical lead time for bulk orders?
For standard models, the lead time is about 25-30 days. For custom OEM orders or during peak manufacturing seasons, the lead time is typically 35-45 days after deposit confirmation.
Which shipping ports in China do you use?
Our factory is in Zhongshan, close to major southern ports. We usually ship FOB from Zhongshan Port, Guangzhou Port (Nansha/Huangpu), or Shenzhen Port (Yantian/Shekou).
What shipping terms (Incoterms) do you support?
We support FOB, EXW, CIF, CFR, and in some cases DDP or DDU depending on the destination country and client arrangements.
What is the warranty period on UCK drying machines?
We provide a standard 1-year or 2-year warranty (depending on the model) from the shipping date. We also offer 1% to 2% free wearing spare parts (such as heating tubes, fans, sensors) with bulk containers.
How do you handle after-sales issues and technical support?
In case of any technical issues, our engineering department will diagnose the problem via video or photo analysis. We will send free replacement parts via express (DHL/FedEx) and provide step-by-step repair instruction videos.
Do you have an agent policy?
Yes, we are actively looking for exclusive or regional sales agents globally. Agents must have established B2B networks and sales capacity. Please contact our international sales director for details.
How can I contact UCK?
You can contact us anytime through our online inquiry form, direct email at info@uckdehydrator.com, or through our WhatsApp service link. Our sales engineers will reply within 12 hours.